At PackHero we are committed to protecting and respecting your privacy. This notice sets out key information regarding PackHero and how any personal data you provide to us will be processed. For all other information regarding our services, please refer to our Terms of Service.
The PackHero website is owned and run by PackHero Ltd (referred to here as “we”, “our”, “us”). The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
We collect personal information that you voluntarily provide to us when you register on our services, express an interest in obtaining information about us or our products and services, sign up for our marketing communications, when you participate in activities on our services, or otherwise when you contact us.
The data we collect includes details you provide to us, such as your given name, surname and your billing addresses. We use this data to:
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.
We automatically collect certain information when you visit, use, or navigate our services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we hold about you may be used in any of the following ways:
We may also use the Personal Information we hold about you to provide you with information about other services we offer which we feel may be of interest to you. We may provide this information electronically via email, telephonically via SMS or telephone, and/or by post. and, in each case, you have not opted out of receiving that marketing If you wish to reject such communication regarding our other services, we will give you the opportunity to terminate our permission to contact you for such purposes.
We will get your express opt-in consent before we share your personal data with any company outside the Access UK Ltd group of companies for marketing purposes.
Your personal data will be processed by PackHero Ltd as the data controllers and by the internal staff of PackHero Ltd who have been specifically trained and authorised for this processing. We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law. The suppliers in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.
Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow PackHero Ltd to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.
We may need to share your personal information in the following situations:
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of services on packhero.co.uk are retained in accordance with local tax law (seven years in the UK), while those data used to send you our marketing communications are retained until you ask to be unsubscribed.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Under the Law, you have the right to:
You can exercise these rights at any time by emailing info@packhero.co.uk. To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have given us your consent to use your personal data for marketing, you have the right to withdraw your consent at any time by calling our support team, clicking “unsubscribe” on a marketing email or replying STOP to a text message. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.
You may at any time contact us to review the personal information we hold about you. You may exercise this right by contacting us at info@packhero.co.uk or otherwise in accordance with the Data Protection Laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation.
For the purpose of the Data Protection Act 2018 and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, we are the data controller.
The processing of your personal data is carried out by PackHero Ltd. in compliance with the Regulation (EU) 2016/679 general regulation on data protection, UK Data Protection Act 2018 and rules on the processing of personal data (https://ico.org.uk/).
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing info@packhero.co.uk.